Click & Collect

Choose a time slots that suits you on the day or over the next few days. And no need to wait around - we will send a SMS you when your order is ready to collect. Time Slots are only available between 11 am - 5 pm on Weekdays and 12 pm - 3 pm on Weekends. 

Locations

Start placing your order. Choose Click&Collect and select the slots available the same day or over the next few days.  

Get it faster with Click&Collect Rapid 

Need your order within the hour? You might be able to. Simply text us Click&Collect Rapid on our Whatsapp number and collect your orders within 60 minutes. Orders below Rs.997 are not eligible for click and collect. 

Terms and conditions

Click&Collect Rapid service is available when you spend a minimum of Rs.997 in one order after savings and discounts have been applied. Offer is available in Gurugram only. Rs. 49 fee per order applies. There are limited Rapid time slots available. Due to the fast nature of the Click&Collect Rapid service, you can't modify or cancel a Click&Collect Rapid order after 15 minutes after placing the order and you may be subject to a cancellation fee. 

Notifications 

We'll email you after your order is placed with information about where to come to collect your groceries, and when. 

• We'll SMS you when your order is ready. Once you arrive at our warehouse. Simply give us a call on +919810656681 or send a text via whatsapp to let us know you've arrived and we'll bring your order to your car. 

Changing and cancelling orders 

If you need to change your order after the cut-off time, contact us on +919810656681 . Any orders cancelled after the cut-off time may incur  cancellation fee of Rs.99. 

Help Centre

Want to follow up a Click&Collect order or know in more detail how it works? We’ve got answers to all your questions. Simply reach out to us via email at support@thehaulfactory.com or Whatsapp.